SENIOR CONVERSATIONAL DESIGNER

The Company:

VUI, Inc. is a startup based in Boston, MA and Trento, IT. Our team is revolutionizing how people communicate with digital interfaces through AI and machine-learning powered conversational interfaces. Our voice assistant enables businesses to connect with consumers in an unprecedented way. Join us to help shape the future of voice-enabled customer experience.

The Position:

Are you a natural language interaction designer? Are you passionate about conversational technologies? If you are fascinated by the endless possibilities unlocked by conversational products that make people’s lives easier, we have the right role for you. We are seeking an experienced Conversation Designer to join our team and focus on designing elegant solutions for voice, chat, and AI/ML technologies. The ideal candidate combines conversation design experience with an inventor’s spirit. You will design leading-edge conversational experiences for an array of customers, and develop, articulate, and promote best practices in the field of conversational design.


In this role you will:

  • Design innovative, user-focused conversational interfaces for voice interactions and chatbots, including multi-modal user experiences
  • Analyze transcripts of user interactions and document their personas and language in order to create grammars and machine learning models focusing on intents, slots, and slot values predictions
  • Create and refine thorough, accurate interaction design and other related documentation to communicate the behavior of a complete conversational system
  • Understand how interactive data fit into the design, and collaborate with machine learning scientists and developers on implementing solutions
  • Work directly with machine learning scientists, developers, and the QA team to build and iterate on your designs
  • Design both text and voice-based dialogs and related user’s experiences that align with best practices and brand guidelines
  • Drive solutions from design workshop to production, from conception to prototype to production-level experience
  • Contribute to requirements gathering, user stories, estimates, and road mapping
  • Design end-to-end conversational interactions, including what can go wrong, and how
  • When needed, design and lead different types of testing (A/B, focus groups, usability testing, QA), synthesize results, and iterate based on results to ensure customer-centric and highly usable products
  • Educate colleagues and stakeholders (developers, salespeople, and other collaborators) so that the entire team understands key tenets of conversation design/li>
  • In partnership with the business development, solution architects, and sales team, formulate and execute a strategy to drive the adoption of voice-enabled systems.


Qualifications include:

  • Bachelor’s degree, or equivalent professional or military experience
  • At least 5 years’ experience in conversation design
  • Experience developing interaction models using conversational AI platforms and tools
  • Experience communicating technical requirements and solutions to internal and external audiences


Preferred Qualifications:

  • Degree in cognitive science, linguistics, or related discipline
  • Design for multimodal (voice + visual) user experiences via wireframing and including visual elements
  • Knowledge of QA methodologies, tools, and processes to ensure quality
  • Familiarity with python and shell scripting
  • Experience with working directly with client stakeholders of all levels
  • Excellent written and verbal communication skills


VUI offers:

  • Ability to make real impact for enterprises seeking voice-first innovation
  • A highly experienced and dynamic startup team
  • A fast-paced, exciting, collaborative, and rewarding environment working with customers in a number of industries
  • Significant opportunity to grow and succeed
  • Competitive benefits - 100% employer paid medical, dental, and vision coverage, Unlimited PTO, and hybrid work schedule for those in near the Boston HQ

 

 

Learn more about how VUI can help you

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Boston Office

179 South St., 6th fl.

Boston, MA 02111

USA

Trento Office

Piazza Manci, 17

Povo, Trento 38122

IT

FOLLOW US ON TWITTER

Get the latest updates on VUI

WE’RE HIRING

View our latest job postings

Boston Office

179 South St. 6th fl.

Boston, MA 02111

USA

Trento Office

Piazza Manci, 17

Povo, Trento 38122

IT

VUI, Inc.