Interesting article from SpeechTek about how millennials and GenZ turn to voice (yes not text) to resolve their URGENT care requests... time for brands to modernize and automate customer service with voice AI  
At a time when texting, email, social media posts, and other digital platforms seem to be the communication and collaboration channels of choice for so many people, it’s easy to look at voice-based interactions as being almost quaint and somewhat outmoded.

The fact is, many consumers, and in particular younger ones such as Millennials and Generation Z, prefer voice communications when interacting with organizations for urgent support.
Read More

VUI, Inc.